My 2.5 years old son fell down while playing and started profusely bleeding on the forehead. We took him immediately to Mai Mangeshkar Hospital, Pune where he was administered first aid. The hospital then connected us with Dr. Kshama Kulkarni who advised us on the next steps and assured us that all will be well. She rushed to the hospital and performed a surgical procedure to stitch up a bleeder on his forehead and the wound. Throughout the process, she answered all our medical and administrative questions with patience and empathy, which reduced our anxiety to a large extent. We will always be grateful for her valuable assistance in that traumatic situation.